Ben Cameron

Twingate - Zero Trust Network Access

Senior Solutions Engineer

May 2023 – Present · Victoria, BC (Remote)

• Technical lead on thousands of SMB and mid-market customer engagements, contributing to millions in net-new ARR through technical demos, proof-of-concept deployments, and architecture design.
• Built open-source tooling adopted by Twingate's official Solutions org - including a custom headless client container with automated builds, health checking, and environment-variable-based configuration (Docker, Bash, GitHub Actions, GHCR).
• Created a headless gateway solution enabling ZTNA access for IoT devices that can't run native agents - addressing a common customer requirement with no existing official solution (Bash, Linux networking).
• Authored public-facing technical documentation and deployment guides used by customers and MSP/MSSP partners for self-service onboarding and implementation.
• Designed and delivered partner enablement training for MSP/MSSP resellers, equipping them to independently deploy, support, and sell Twingate to their own customer base.
• Collaborated with the product team to scope new features, relay structured customer feedback, and test alpha products - directly influencing product roadmap priorities.
• Provided ongoing post-sales technical support through email and community channels, maintaining customer satisfaction and reducing churn risk.
• Built custom deployment scripts and automation in Bash and PowerShell for unique customer environments, including MDM/Intune integrations and IdP migration tooling.

Jaris, Inc - Embedded Finance / Lending-as-a-Service

Senior Sales & Solutions Engineer

September 2021 – May 2023 · 1 year 9 months

• First SE hire at an early-stage embedded finance startup - built the entire technical demo platform from scratch using Python, Flask, and PostgreSQL, enabling the company to run live interactive demos showcasing the full Jaris lending API.
• Owned the full technical sales cycle: discovery, demo, technical evaluation, pilot, and go-live for enterprise partner implementations.
• Created the company's technical collateral library from the ground up - API documentation, integration guides, and partner-facing materials that became core to the sales process.
• Designed and implemented a repeatable project framework for partner implementations, managing technical workstreams from initial scoping through production launch.
• Served as the primary technical liaison between external partners and internal product/engineering teams, triaging feedback, prioritizing bug fixes, and ensuring partner issues were resolved quickly.

Bambora - Beanstream / Ingenico / Worldline - Fintech & Payments

Integrations Team Lead

February 2021 – September 2021 · 8 months

• Led a team of integration specialists handling day-to-day partner onboarding, project assignment, and technical escalation for the payments platform.
• Established an on-call incident response program for payment processing outages, improving response times and stakeholder communication.
• Mentored team members through structured professional development plans, with several advancing to senior roles.
• Contributed beyond the integrations function: led cross-functional projects including new office setup and operational process improvements.

Senior Integration Specialist

August 2017 – February 2021 · 3 years 7 months

• Provided pre-sales engineering support to enterprise clients and integrated partners, partnering closely with the inside sales team to scope and win complex payment integration deals.
• Designed and implemented integrations for top-tier partners into Bambora's payment and reporting platforms, including custom boarding and support solutions.
• Delivered integration training and technical sales enablement to partner banks' own integration teams, acting as a trusted professional services resource.
• Managed high-priority enterprise and government-based client projects, ensuring integrations met compliance and security requirements.
• Created technical documentation and testing frameworks that improved integration delivery efficiency and reduced partner time-to-go-live.

Incident Coordinator (concurrent role)

October 2018 – October 2020 · 2 years 1 month

• Provided 24/7 on-call incident coordination for major payment processing outages, working with IT Ops and Operations teams to scope, triage, and resolve issues.
• Managed all external communications during incidents, including the system status page and stakeholder notifications.
• Improved incident communication processes, resulting in faster resolution and increased partner trust during outage events.

Senior Project Manager, Client Delivery

October 2015 – August 2017 · 1 year 11 months

• Managed client delivery projects for the payments platform, overseeing partner implementations from kickoff through go-live.
• Served as the primary point of contact for enterprise partners during onboarding, ensuring projects stayed on scope and schedule.

Beanstream - Payment Gateway (acquired by Bambora)

Senior Project Manager, Client Delivery

January 2014 – October 2015 · 1 year 10 months

• Managed enterprise client delivery projects for the payment gateway platform, including custom integration scoping, partner onboarding, and production deployment.
• Transitioned from technical support leadership into project management, bringing deep product knowledge and customer empathy to the PM function.

Technical Support Supervisor

May 2008 – January 2014 · 5 years 9 months

• Supervised the technical support team for the Beanstream payment gateway, handling escalations and ensuring SLA adherence for merchant and partner support.
• Built deep expertise in payment processing, gateway integrations, and the full merchant lifecycle - knowledge that became the foundation for all subsequent SE and PM roles.

Champlain College

Network Technology